Privacy Policy

Last updated: 6 August 2026

1. About HCM and this Privacy Policy

Marina Antares Carrasco Poyatos, trading as Hain Creative Marketing Solutions and also referred to as HCM Solutions, HCM, we, us or our, respects your privacy and is committed to handling personal information responsibly.

ABN: 87 830 965 499
Location: Pittsworth, Queensland, Australia

This Privacy Policy explains how HCM collects, holds, uses and discloses personal information when you:

  • visit this website;

  • submit an enquiry;

  • request or accept a quote;

  • communicate with HCM;

  • engage HCM to provide services; or

  • otherwise interact with the business.

HCM is a small Australian business. The Privacy Act 1988 (Cth) does not apply to every small business. Where the Privacy Act and Australian Privacy Principles apply to HCM, personal information will be handled in accordance with those requirements. HCM also aims to follow the principles described in this policy as a matter of responsible business practice.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with HCM, the personal information collected may include:

  • your name;

  • your email address;

  • your telephone number;

  • your business name;

  • your role or position within a business;

  • information included in an enquiry or request for a quote;

  • details about your business, project or requested services;

  • correspondence sent by email, telephone, text message, contact form or social media;

  • files, photographs, logos, branding materials, written content or other project materials you provide;

  • quotation, invoicing, transaction and payment-related information;

  • feedback, complaints or other communications; and

  • any other personal information you choose to provide.

HCM asks that you do not provide sensitive information unless it is genuinely necessary for the relevant enquiry or service.

Sensitive information may include information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records or other categories given special protection under Australian privacy law.

HCM does not intentionally seek to collect sensitive information through its website, advertising tools or contact form.

3. How personal information is collected

HCM may collect personal information directly from you when you:

  • complete the website contact form;

  • send an email;

  • call or send a text message;

  • communicate through a social media platform;

  • request a quote or information about a service;

  • accept a quote or engage HCM;

  • provide instructions, files or materials for a project;

  • provide payment or invoicing information; or

  • otherwise communicate with HCM.

HCM may also collect limited information from:

  • a person or business acting with your authority;

  • publicly available business sources;

  • referral partners;

  • website hosting and security systems;

  • analytics and advertising services; and

  • other service providers used to operate the website or business.

Where practical and lawful, you may make a general enquiry without providing more identifying information than is reasonably necessary. However, HCM may need your name and contact details to respond, provide a quote or deliver services.

4. Information collected when you use the website

When you visit the HCM website, certain technical and usage information may be collected automatically.

This may include:

  • your internet protocol address;

  • browser and device type;

  • operating system;

  • approximate geographic area;

  • date and time of access;

  • pages viewed;

  • time spent on the website;

  • referring website, search engine or advertisement;

  • links, buttons or forms interacted with;

  • cookie and advertising identifiers; and

  • information about whether an advertising visit resulted in an enquiry or other measured action.

This information may be collected through server logs, cookies, pixels, tags and similar technologies.

Technical information may sometimes be capable of being linked with other information and identifying or reasonably identifying an individual.

5. Cookies and similar technologies

Cookies are small data files stored on or accessed through your device. Similar technologies include pixels, tags, local storage and advertising identifiers.

HCM may use the following categories of cookies and technologies:

Necessary cookies

Necessary cookies support essential website operation, security, form functionality, traffic management and the storage of privacy preferences.

These cookies may operate without optional advertising or analytics consent where they are reasonably necessary for the website to function.

Analytics cookies

Analytics technologies help HCM understand matters such as:

  • how visitors find the website;

  • which pages are viewed;

  • how visitors move through the website;

  • whether technical problems occur; and

  • how the website may be improved.

Advertising and conversion cookies

Advertising technologies help HCM:

  • understand whether an advertisement resulted in a website visit or enquiry;

  • measure advertising performance;

  • avoid repeatedly displaying irrelevant advertising;

  • create advertising audiences where permitted; and

  • improve future advertising campaigns.

HCM may use advertising and measurement services supplied by Google and Meta, including Google Ads conversion tracking and the Meta Pixel.

6. Google advertising and measurement

Google Ads conversion tracking may use cookies, tags and similar technologies to measure actions taken after a person interacts with an HCM advertisement.

Depending on the visitor’s settings and the way the service is configured, Google may receive information such as:

  • browser and device information;

  • internet protocol address;

  • cookie or advertising identifiers;

  • the advertisement or campaign associated with the visit;

  • pages visited;

  • the date and time of an interaction; and

  • whether a measured action, such as submitting an enquiry, occurred.

HCM uses this information to understand and improve advertising performance.

Google handles information it receives in accordance with its own terms, privacy policies and advertising settings.

7. Meta Pixel

HCM intends to use the Meta Pixel, a technology supplied by Meta Platforms.

The Meta Pixel may collect or receive information about activity on the HCM website, including:

  • browser and device information;

  • internet protocol address;

  • cookie or advertising identifiers;

  • pages visited;

  • the referring advertisement or platform;

  • buttons or links interacted with;

  • the date and time of an interaction; and

  • whether a configured event, such as an enquiry submission, occurred.

Meta may use information received through its Business Tools for advertising delivery, measurement, analytics, reporting, security and other purposes described in Meta’s applicable terms and privacy policies.

HCM does not intend to configure the Meta Pixel or Google advertising tags to transmit:

  • the free-text content of an enquiry;

  • project files;

  • confidential client materials; or

  • sensitive information.

Visitors can refuse or withdraw consent for non-essential advertising cookies through the website’s cookie-preference tool. They may also manage advertising preferences through their Google, Facebook or Instagram account settings.

8. Your cookie choices

Where a cookie-preference tool is provided, you can:

  • accept all cookies;

  • reject non-essential cookies;

  • choose particular categories; or

  • change your preferences later.

Rejecting analytics or advertising cookies should not prevent access to the main content of the website, although it may reduce HCM’s ability to measure website and advertising performance.

You can also restrict or delete cookies through your browser settings. Browser controls may affect website functionality and do not necessarily prevent all forms of server-side or cookieless measurement.

9. Why HCM collects and uses personal information

HCM may collect, hold and use personal information to:

  • respond to enquiries;

  • identify and communicate with prospective and existing clients;

  • understand your project, business and service requirements;

  • prepare quotations, proposals and service information;

  • provide graphic design, marketing and related digital support;

  • create, review, revise and deliver project materials;

  • manage client approvals and project communications;

  • arrange appointments or discussions;

  • issue invoices and administer payments;

  • maintain accounting, taxation and business records;

  • provide customer support;

  • respond to feedback, concerns or complaints;

  • maintain, secure and improve the website;

  • diagnose technical problems;

  • prevent misuse, fraud or unauthorised activity;

  • measure advertising and campaign performance;

  • improve HCM’s services and communications;

  • exercise or defend legal rights;

  • comply with lawful requests and legal obligations; and

  • carry out other purposes you have authorised.

HCM will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

10. Direct marketing

Submitting an enquiry does not automatically subscribe you to a marketing mailing list.

HCM may send promotional emails or electronic marketing messages only where:

  • you have provided consent;

  • consent can lawfully be inferred from the circumstances; or

  • the communication is otherwise permitted by law.

Marketing communications will identify HCM and provide a clear way to unsubscribe.

You can withdraw consent to marketing communications at any time. HCM will process valid unsubscribe requests as required by applicable Australian spam laws.

Communications that are necessary to respond to an enquiry, provide a quote, deliver services, request an approval, issue an invoice or administer an existing business relationship are service communications rather than marketing subscriptions.

11. When personal information may be disclosed

HCM does not sell or rent personal information.

HCM may disclose personal information where reasonably necessary to:

  • website hosting, maintenance and security providers;

  • email, cloud-storage and productivity providers;

  • contact-form and website-plugin providers;

  • Google and Meta advertising or measurement services;

  • accounting, bookkeeping, invoicing or payment providers;

  • contractors or suppliers engaged to assist with an agreed service;

  • insurers and professional advisers;

  • government authorities, regulators, courts or law-enforcement bodies;

  • a purchaser or successor in connection with a lawful sale or restructuring of the business; or

  • another party where you have authorised or requested the disclosure.

HCM will seek to disclose only the information reasonably necessary for the relevant purpose.

Project materials will not be shared with an external contractor merely for convenience where the contractor does not reasonably need access to perform the agreed work.

12. Overseas processing and disclosure

Some technology providers used by HCM are based outside Australia or use systems, personnel, related companies or subcontractors located overseas.

Personal information and technical information may therefore be stored, accessed or processed outside Australia, including in the United States of America and potentially other countries in which those providers operate.

Relevant overseas providers may include Google, Meta, website-hosting providers, email services, cloud-storage services and software providers.

The precise locations used by a provider may change according to its infrastructure and subcontracting arrangements.

Where Australian privacy law applies, HCM will take reasonable steps required by law in relation to overseas disclosures.

13. Storage and security

HCM takes reasonable steps to protect personal information against:

  • loss;

  • misuse;

  • interference;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Security measures may include:

  • password-protected accounts and devices;

  • multi-factor authentication where available;

  • secure website connections;

  • reputable hosting and cloud providers;

  • access restrictions;

  • software and security updates;

  • malware and spam protection;

  • backups; and

  • secure deletion or disposal practices.

Only people who reasonably require information for a legitimate business purpose should be given access to it.

No method of transmission or electronic storage is completely secure. HCM cannot guarantee absolute security, particularly where information is transmitted through third-party services or over the internet.

14. Data breaches

If HCM becomes aware of a suspected loss, unauthorised access or unauthorised disclosure of personal information, HCM will assess the incident and take reasonable steps to contain and address it.

Where the Notifiable Data Breaches scheme or another legal notification requirement applies, HCM will make any notifications required by law.

15. Retention and deletion

HCM retains personal information only for as long as reasonably necessary for the purpose for which it was collected or for a related lawful purpose.

Retention periods may be affected by:

  • the duration of a client relationship;

  • project requirements;

  • taxation and accounting obligations;

  • insurance requirements;

  • contractual obligations;

  • potential disputes or legal claims;

  • recordkeeping requirements; and

  • legitimate business needs.

Project files and correspondence may be retained to maintain an accurate record of instructions, approvals and completed work.

Information that is no longer reasonably required will be securely deleted, destroyed or de-identified where practical, unless HCM is required or permitted to retain it.

16. Accessing or correcting personal information

You may contact HCM to:

  • ask whether HCM holds personal information about you;

  • request access to personal information held about you;

  • ask for inaccurate, incomplete or outdated information to be corrected; or

  • request deletion of information where it is no longer required and no lawful retention reason applies.

HCM may need to verify your identity before granting access or making a correction.

In some circumstances, HCM may lawfully decline or limit an access, correction or deletion request. Where appropriate, HCM will explain the reason.

HCM will not ordinarily charge for making an access or correction request. A reasonable charge may apply where permitted by law and substantial work is reasonably required to provide access.

17. Privacy enquiries and complaints

You may contact HCM if you:

  • have a question about this Privacy Policy;

  • believe your personal information has been handled incorrectly;

  • wish to make an access or correction request; or

  • wish to make a privacy complaint.

Please provide enough information for HCM to understand and investigate the matter.

HCM will acknowledge and assess the complaint and aims to provide a response within 30 days. More complex matters may require additional time, in which case HCM will provide an update where reasonably possible.

Where the Privacy Act applies and you are not satisfied with HCM’s response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.

18. Third-party websites and platforms

The HCM website may contain links to external websites, social media platforms or third-party services.

HCM does not control and is not responsible for the privacy, content, security or information-handling practices of those third parties.

You should review the privacy policies and settings of third-party services before providing personal information to them.

19. Changes to this Privacy Policy

HCM may update this Privacy Policy when:

  • business practices change;

  • new services or technologies are introduced;

  • website tracking tools change;

  • service providers change; or

  • legal or regulatory requirements change.

The current version will be published on this page. The “Last updated” date at the top identifies the latest revision.

Material changes may also be communicated through the website or another appropriate method.

20. Contact HCM

Privacy enquiries, requests and complaints may be submitted through the contact form on the HCM website or using the business contact details displayed on the website.

Hain Creative Marketing Solutions
Legal entity: Marina Antares Carrasco Poyatos
ABN: 87 830 965 499
Location: Pittsworth, Queensland, Australia
Website: haincreativemarketing.com.au